Frequently Asked Questions
Everything you need to know about your home and leisure shopping experience.
What are your standard shipping times for large furniture and patio sets?
Most large items are shipped via freight and typically arrive within 7-14 business days. You will receive a tracking number and a call from the carrier to schedule a delivery window.
Do you offer professional assembly or installation services?
Yes, we offer professional installation for swimming pools, hot tubs, and swing sets within our local service areas. Please contact our support team to verify if your zip code is eligible.
What is your return policy for home decor and seasonal items?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that seasonal items may be subject to a restocking fee if returned after the holiday.
Do you provide financing options for high-ticket purchases?
We offer several flexible financing plans through our partners, including interest-free periods for qualified buyers. You can apply directly at checkout or in-store.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your American Sale account to view real-time status updates.
Are your outdoor products covered by a warranty?
Most of our patio furniture, pools, and grills come with a manufacturer's warranty. Specific coverage details vary by brand and are listed on the individual product pages.